Refund policy

Return & Refund Policy

Last updated: November 2, 2026

Custom-made products

Every item at Skincare Man is made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or any other reason not covered below. All sales are final unless the item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, we will replace it or issue a full refund at no cost to you.

To qualify:

Contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging.
Keep the item and packaging until your claim is resolved.

How to request a replacement or refund

Email support@selfnamed.com with the subject line “Damaged Item – Order #” followed by your order number.
Include the details and photos listed above.
We will review your request and respond within 2 business days.
If approved, you choose a free replacement or a full refund. In most cases you will not need to send the item back. If a return is required, we will provide a prepaid return label.

Refunds

Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank, it may take an additional 5–10 business days to appear on your statement. Refunds for damaged, defective, or incorrect items include the original shipping cost.

Return shipping costs

There is no cost to you for damaged, defective, or incorrect items. We do not charge restocking fees.

Cancellations

Orders can be canceled for a full refund within 24 hours of purchase, before production begins. Once production starts, orders cannot be canceled.

Lost or undelivered packages

If tracking shows no movement for 7 days, or your package is marked delivered but you did not receive it, contact us within 30 days of the order date and we will help resolve it.